The 20th NIHF Receptionist Awards celebrate the unsung heroes of the hospitality industry in Northern Ireland. These awards are a testament to the hard work and dedication of reception teams, who are often the first point of contact for guests. The competition, organized by the Northern Ireland Hotels Federation, has grown in popularity over the years, attracting a remarkable number of entries and showcasing the strength and depth of talent within the sector.
This year's winners demonstrate the importance of adaptability, professionalism, and exceptional guest service. The 'Reception Team of the Year' award went to Shipquay Boutique Hotel in Derry-Londonderry, with Dunluce Lodge in Portrush and Corick House Hotel & Spa in County Tyrone taking second and third place, respectively. These teams were selected through a rigorous process, including mystery shopping assessments and practical challenges, highlighting the high standards expected in the industry.
In the 'Most Promising Receptionist' category, Thomas Keeley-Henderson from the Stormont Hotel in Belfast was named the winner, with Fiachra Doyle from the Burrendale Hotel, Country Club & Spa in Newcastle and Samantha Forsythe from Crowne Plaza Belfast taking second and third place. This category recognizes the potential of up-and-coming talent, ensuring the industry's future success.
The 'Receptionist of the Year' award, supported by Access Hospitality, was presented to Tracey Forbes from The Lodge Hotel in Coleraine, with Kristen McFeely from the Waterfoot Hotel in Londonderry and Clare Sweeney from Bishop's Gate Hotel in Londonderry taking second and third place. These individuals were recognized for their exceptional skills and dedication to guest service.
Vicky Green, President of the Northern Ireland Hotels Federation, emphasized the vital role of reception teams in shaping the guest experience. She stated, 'Hotels are, and always will be, a people business, and reception teams play a vital role in shaping the guest experience. They set the tone from the moment a guest arrives and are central to the success of every hotel.' Green's words highlight the importance of these awards in recognizing and celebrating the hard work and dedication of reception staff.
The awards also provide an important platform for sharing best practices and showcasing career opportunities within the hospitality sector. Green's own career began at reception, and she understands the impact this role can have on building a successful career in hospitality. The competition, launched in 2004, has grown in popularity, reflecting the industry's commitment to excellence and the importance of recognizing and rewarding exceptional talent.
